FAQs FOR ONLINE VEHICLE ORDERS

FAQs FOR ONLINE VEHICLE ORDERS

THE ORDER PROCESS

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Are all new Land Rover vehicles available to order online?
How do I find out more about your vehicles before I place my online order?
Can I order more than one vehicle at a time?
Do I have to order my vehicle online?
Can I order a vehicle as a limited company?
Can I trade-in my current vehicle as part of my online order?
My vehicle has undergone unauthorized modifications. Can I trade in my vehicle online?
I own a parallel imported vehicle. Can I trade in my vehicle online?
What happens if my online valuation is different from that of the actual appraisal of the vehicle?
If I have outstanding finance, can I still trade-in my vehicle?
What happens if I decide I don’t want to trade in my vehicle after I have calculated my finances and paid an online deposit?
Can I track my order?
How do I change or update my order?
What if I change my mind about the order before the vehicle is delivered?
When will the vehicle I ordered online be ready?
What documents do you need for me to order online?
Why can't I choose my local retailer once I log in?
How can I test drive a vehicle if I order it online?
Who do I contact if I have any concerns about the vehicle once it's delivered?
Can I cancel my vehicle order?
Does my order form a binding contract?

WEBSITE QUERIES

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Why can't I see monthly pricing on all the vehicles?
How many vehicles can I compare with each other?
I have a website technical issue, what should I do?
Is the online price the best price I can obtain for my chosen vehicle?

PAYMENT

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What can I pay online?
How long will it take for my reservation fee payment to clear?
I have paid my reservation fee, how do I pay my deposit?
I don't have a credit/debit card, how can I reserve the vehicle?
Can I have my reservation fee refunded?
I haven't received my reservation fee refund, what should I do?
What are the alternative payment methods if my reservation fee payment is declined?
Can I pay the reservation fee any other way?
How secure is my online payment?
How do I pay for my online vehicle order in full?
How do I receive a receipt for my online payment?

FINANCE

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Can I complete a finance quote online?
Do I have to choose a finance product offered online by Jaguar Land Rover?
Will my finance application affect my credit score?
I'm not sure how to complete all the fields in my finance application, what should I do?
I'm unable to replicate a previous finance quote for a vehicle I have configured, what should I do?
Where can I find the results of my finance application?
How long will my finance quote be valid for?
At what point do I sign my finance agreement?

CUSTOMER SERVICE

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Who can I contact if I need help with the online order process or an existing order?
Is it possible to order a vehicle with immediate availability?
Can I change the amount of reservation fee I put down?
When ordering a new vehicle from stock, how long will my vehicle be reserved for after I pay the reservation fee?
Who do I contact if I have any comments about the service I have received when ordering online?